When you shop with Performance Batteries, you enjoy confidence – the confidence of knowing that if you are not completely satisfied with your purchase, you can simply return it to Performance Batteries and we will provide you with an exchange, refund or repair within the guidelines outlined below.

This policy applies to all purchases made online from Performance Batteries.

Proof of Purchase

Please note that all returns, refunds, exchanges or repair requests must be accompanied by the original receipt.

Change of mind

If you have changed your mind within 30 days of your purchase, Performance Batteries will be pleased to offer you a refund or exchange provided that:

  • You have produced satisfactory Proof of Purchase
  • The item is in a saleable condition (i.e. the item is in its original packaging and the item is unused and as sold)

If you are unable to provide satisfactory Proof of Purchase, Performance Batteries may, in its absolute discretion, provide you with an exchange to the current value of the item, provided that:

  • The item is in a saleable condition (i.e. the item is in its original packaging and the item is unused and as sold)
  • We can verify that the item was originally purchased from Performance Batteries
  • Satisfactory Identification is presented at the time of the return. Performance Batteries will accept:
  • A current Drivers Licence, including Learners permit with photograph
  • Proof of Age card that is approved by the Government with photograph and signature within the seal
  • Blind Citizens Card with photograph
  • Australian or International Passport
  • Police, Government or Armed Services sealed identification card with photograph and signature within the seal
  • Pension cards for aged, invalid widows, supporting parents and carers

In the circumstance where you are unable to exchange an item, subject to authorisation from Performance Batteries, Performance Batteries may in its absolute discretion provide you with a refund to the current value of the item.

Change of mind returns are at the cost of the buyer.

Consumer guarantees

As a consumer, you are entitled to the benefit of statutory consumer guarantees in respect of items purchased from Performance Batteries. In accordance with Australian Consumer Law, if the item has a major failure, you may reject the item and seek a refund or exchange.

Gift Cards/ Bonus items/Bundled items

All Gift Cards or bonus items attached to the purchased products, or all elements of any bundled items, must also be returned with the original purchase. If not, the value of any such unreturned Gift Card, bonus or bundled item or utilised portion of any Gift Card will be deducted from any refund.

Return Locations

For products purchased online, you may return the item by sending it to:



11 Maurice Court

Nunawading VIC 3131

Please note, prior to a refund or exchange being awarded, Performance Batteries will conduct approved tests to assess the claim and a customer service representative will handle each case on an individual basis.

Payment Method

Performance Batteries will refund using your original payment method.